The Retail Sales Center East Winner was awarded to Clayton Homes – Cookeville, Tennessee.
Clayton Homes of Cookeville, TN takes immense pride in its unwavering dedication to customer care. With years of industry experience, the team has cultivated a strong reputation for reliability, transparency, and exceptional service. Their commitment to delivering high-quality homes and unparalleled customer experiences sets them apart in the manufactured home retailing industry.
The team at Clayton Homes of Cookeville understands the importance of a first impression. That’s why they invested in expanding their display inventory and revamping decor in 2023. The team prioritizes creating an environment where customers can envision themselves living in their homes, and the enhanced decor allows them to do just that. From the moment customers step into their home center, they prioritize making a positive first impression, recognizing that it sets the tone for their entire experience. Looking ahead to 2024, they remain dedicated to finding new ways to improve and enhance the overall customer experience.
One of the cornerstones of their customer approach is the package pricing structure, designed to streamline the home buying process for their clients. By providing transparent pricing and delivering finished projects with minimal additional costs, this alleviates guesswork and ensures customers feel confident in their investment. This commitment to transparency and affordability has earned them the trust of their clients, who rely on them to deliver exceptional value with every purchase.
Driven by passion to serve their community, the team Clayton Homes of Cookeville set a goal in 2023 to help 80 families achieve the home of their dreams. They proudly exceeded this goal, assisting a total of 83 families in finding their perfect homes. The team cares about their customers like family – that’s why it isn’t just a matter of selling homes but also opening doors to new lives for the fellow members of their community. This level of commitment is rooted in both mind and heart, setting them apart from other industry leaders in the manufactured home retailing industry.
To view all the winners of the 2024 MHI Excellence in Manufactured Housing Awards, visit ManufacturedHousing.org.
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